• Q:     I haven't ridden a bike in years; do you have a bike that would suit me?
  • A:     Most of our customers are recreational bikers, so we definitely have a bike to suit you!
  • Q:     Do you provide helmets with rentals?
  • A:     Yes, we do provide and encourage helmets while riding.  If you're not renting a bike from us, you can rent a helmet for a nominal fee.
  • Q:     Do you have parking at your shop?
  • A:     We don't have parking here; rather, we suggest you park on one of the residential side streets to avoid being ticketed in the two- and three-hour parking areas.
  • Q:     What's your cancellation/change policy?
  • A:     To make any changes or to cancel your reservation, please do so by noon the day prior to your rental to avoid being charged for the rental.
  • Q:     Why can't I reserve car racks online?
  • A:     Our car racks don't fit all cars, so we need to see the vehicle to make sure you're getting the right fit.
  • Q:     Do you recommend driving the bikes to the carriage roads or taking the Bicycle Express shuttle?
  • A:     Because parking is so limited in the park, we suggest taking the shuttle at the Village Green (available June 23 - October 15).  
  • Q:     Do we need passes to ride in the park?
  • A:     Yes; the Acadia National Park office by the Village Green can sell you a bike pass for $15.  If you have a vehicle pass, that will work as well; just keep it with you.
  • Q:    Are there any flat carriage roads?
  • A:    The whole area is rolling terrain, so the carriage roads have hills. However, our Customer Service reps have maps that highlight the less strenuous routes.
  • Q:     How far in advance do I need to reserve the bikes?
  • A:     If you're visiting the area in July or August, we recommend making reservations a couple days in advance to ensure you get a bike!
  • Q:     What if I just decide one morning to ride?  Can I walk in and get a bike?
  • A:     Of course!  Everything is based on availability so in our busy season, we recommend reservations.
  • Q:     Do your bikes have a place to put water bottles?
  • A:     Yes!  All our bikes have bottle holders.
  • Q:     If I wanted to ride from your shop to the closest carriage road, how far would that be?
  • A:     We're less than 2 miles from the closest carriage road at Duck Brook Bridge, so a reasonable ride.
  • Q:    Could I ride on the Park Loop Road with your bikes?
  • A:    For your safety, we recommend sticking with the carriage roads.  There are 45 miles of them on the island, so you'll have plenty to see!