Frequently Asked Questions
Q: I haven't ridden a bike in years; do you have a bike that would suit me?
A: Most of our customers are recreational bikers, so we definitely have a bike to suit you!
Q: Do you provide helmets with rentals?
A: Yes, we do provide and encourage helmets while riding. If you're not renting a bike from us, you can rent a helmet for a nominal fee.
Q: Do you have parking at your shop?
A: We don't have parking here; Bar Harbor has several kiosks and meters on West, Main and Cottage Streets. Go to our Parking Page for information about Bar Harbor’s new parking regulations.
Q: What's your cancellation/change policy?
A: To make any changes or to cancel your reservation, please do so by noon the day prior to your rental to avoid being charged for the rental. Call 800-526-8615 to speak with a Customer Service Representative; email requests are not permitted.
Q: Why can't I reserve car racks online?
A: Our car racks don't fit all cars, so we need to see the vehicle to make sure you're getting the right fit.
Q: Do you recommend driving the bikes to the carriage roads or taking the Bicycle Express shuttle?
A: Because parking is so limited in the park, we suggest taking the shuttle at the Village Green (available June 23 - September 30).
Q: Do we need passes to ride in the park?
A: Yes; the Acadia National Park office by the Village Green can sell you a bike pass for $15. If you have a vehicle pass, that will work as well; just keep it with you.
Q: Are there any flat carriage roads?
A: The whole area is rolling terrain, so the carriage roads have hills. However, our Customer Service reps have maps that highlight the less strenuous routes.
Q: How far in advance do I need to reserve the bikes?
A: If you're visiting the area in July or August, we recommend making reservations a couple days in advance to ensure you get a bike!
Q: What if I just decide one morning to ride? Can I walk in and get a bike?
A: Of course! Everything is based on availability so in our busy season, we recommend reservations.
Q: Do your bikes have a place to put water bottles?
A: Yes! All our bikes have bottle holders.
Q: If I wanted to ride from your shop to the closest carriage road, how far would that be?
A: We're less than 2 miles from the closest carriage road at Duck Brook Bridge, so a reasonable ride.
Q: Could I ride on the Park Loop Road with your bikes?
A: For your safety, we recommend sticking with the carriage roads. There are 45 miles of them on the island, so you'll have plenty to see!
Q: Would I be able to get a half-day rate if I reserve my bike?
A: We do not offer half-day rates on advance reservations. Reserved bikes are guaranteed for the full day, so you can pick them up at any time. If you choose to walk in without a reservation, we'll charge you initially for the full day and reimburse for the half-day if you have the bikes back within four hours.
Q: At what point do you recommend a trailer vs child seat for young kids?
A: It depends on the size and age of the child. Our child seats hold up to 30 pounds; the trailers will hold up to 75 pounds and can accommodate more than one small child. To use either, the child must be able to hold her/his head up with a helmet.