Frequently Asked Questions
Q: I haven't ridden a bike in years; do you have a bike that would suit me?
A: Most of our customers are recreational bikers, so we definitely have a bike to suit you!
Q: Do you provide helmets with rentals?
A: Yes, we do provide and encourage helmets while riding. If you're not renting a bike from us, you can rent a helmet for a nominal fee.
Q: Do you have parking at your shop?
A: We don't have parking here; Bar Harbor has several kiosks and meters on West, Main and Cottage Streets. Go to our Parking Page for information about Bar Harbor’s new parking regulations.
Q: What's your cancellation/change policy?
A: To make any changes or to cancel your reservation, please do so by noon the day prior to your rental to avoid being charged for the rental. Call 800-526-8615 to speak with a Customer Service Representative; email requests are not permitted.
Q: Why can't I reserve car racks online?
A: Our car racks don't fit all cars, so we need to see the vehicle to make sure you're getting the right fit.
Q: Do you recommend driving the bikes to the carriage roads or taking the Bicycle Express shuttle?
A: Because parking is so limited in the park, we suggest taking the shuttle at the Village Green (available June 23 - September 30).
Q: Do we need passes to ride in the park?
A: Yes; the Acadia National Park office by the Village Green can sell you a bike pass for $15. If you have a vehicle pass, that will work as well; just keep it with you.
Q: Are there any flat carriage roads?
A: The whole area is rolling terrain, so the carriage roads have hills. However, our Customer Service reps have maps that highlight the less strenuous routes. We also recommend checking out Acadia National Park’s Carriage Road map HERE to help in your planning!
Q: How far in advance do I need to reserve the bikes?
A: If you're visiting the area in July or August, we recommend making reservations a couple days in advance to ensure you get a bike!
Q: What if I just decide one morning to ride? Can I walk in and get a bike?
A: Of course! Everything is based on availability so in our busy season, we recommend reservations.
Q: Do your bikes have a place to put water bottles?
A: Yes! All our bikes have bottle holders.
Q: If I wanted to ride from your shop to the closest carriage road, how far would that be?
A: We're less than 2 miles from the closest carriage road at Duck Brook Bridge, so a reasonable ride.
Q: Could I ride on the Park Loop Road with your bikes?
A: For your safety, we recommend sticking with the carriage roads. There are 45 miles of them on the island, so you'll have plenty to see!
Q: Would I be able to get a half-day rate if I reserve my bike?
A: We do not offer half-day rates on advance reservations. Reserved bikes are guaranteed for the full day, so you can pick them up at any time. If you choose to walk in without a reservation, we'll charge you initially for the full day and reimburse for the half-day if you have the bikes back within four hours.
Q: At what point do you recommend a trailer vs child seat for young kids?
A: It depends on the size and age of the child. Our child seats hold up to 30 pounds; the trailers will hold up to 75 pounds and can accommodate more than one small child. To use either, the child must be able to hold her/his head up with a helmet.